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How can I contact you?
Click on the Contact Us link in the Customer Service menu.
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Local Pickup
We offer local pickup and return in Manchester, NH at Hunt's Photo and Video. Most rental orders placed by Noon EST should be available for pickup the next business day.
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Rental Period
The rental period begins on the day following the first attempted delivery by FedEx. The rental period continues until the last day of the rental period that was specified on your order; normally 1 week, 2 week, 3 week or 4 week periods. Always refer to your packing slip for the date that the package should be returned to shipper.
For Local Pick-Ups:
One day, two days, over a holiday, over the weekend or up to three days, you are only paying the one day rental rate. Just select the Local 3 Day rental option.
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Reservations
We do accept reservations for the vast majority of the gear we rent. When ever possible we ask for a two-week lead-time for all reservations. Most rental orders placed by Noon EST should be available for pickup the next business day.
When reserving your equipment simply select your item, enter your start date, on the product page and add to cart. In your Shopping Cart you can review your totals, shipping quotes, and also adjust item amounts. When you are ready, proceed to check out. At this point you can put any important notes or questions in the Special Instructions box.
After you submit your order we will email you to confirm availability on the rental period you selected. Occasionally due to demand an item may be excluded until we get more inventory.
Please note that this site is still under construction. We have a lot on inventory to list. If a category listed has no gear in it, drop us an email of what you are looking for and we will get a rental quote over to you.
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Out of Stock
When an item is listed as Out of Stock we allow you to continue placing your order for that item. By doing so, you ensure yourself a spot in line for that item. After placing the order you will receive an email giving you a rough estimate on when the equipment should ship. If you'd rather have or need a firm date for shipment of an item we suggest that you contact us and make a reservation.
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Returns
Our equipment is packaged to make returns as easy as possible. Please remember to save all packing materials and any other accessories that arrived with the equipment. In order to return the equipment, simply package the equipment in the same manner in which it arrived, affix the return shipping label and drop the package off at your nearest FedEx location.
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Late Fees
While we understand that there are unavoidable situations in life we could not exist as a business if our equipment was not returned on time. For this reason we are forced to charge late fees on any equipment that is not returned to by the last day of the rental period. If you know that you are not going to be able to return your rental on time please contact us and request an extension. In the event that you do not contact us the said equipment will remain on rental and will be assessed in the amount of a one day rental fee for each day past the due date.
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What if I need to cut my rental period short?
In the event that you do not need your entire rental period placed, contact us and we will try and work out an agreeable arrangement. We cannot guarantee a refund of any kind for ending a rental period early however; we can try and work with you if the need arises.
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Shipping
FedEx 2-Day shipping now standard at GlassAndGear.com. This provides a real tracking number as well as a delivery guarantee at roughly the same cost. As always we also offer FedEx Overnight service for an additional charge. Glass and Gear requires a signature upon delivery.
Your reservation on all in-stock orders placed before 12pm EST ships the same day. Same day shipping is available for established customers and customers who are shipping to their billing address
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When will my order ship?
We ship all of our equipment within 1-2 business days after your order is placed. Holiday, Saturday and Sunday are not considered business days. In the event that you need to place a rush order please contact us via email before 12pm EST and we will try our best to make arrangements to get the order out same day.
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Rush Orders
In the event that you need to place a rush order please contact us via email before 12pm EST and we will try our best to make arrangements to get the order out same day.
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Insurance
To our general gear renters, Equipment in transit to and from Glass and Gear is fully insured by a third party however you are fully responsible for any loss or damage while the equipment is your possession. Please check with your photographer's insurance, homeowner's/renter's policy or credit card policy to see how they treat rented equipment. We do hope to be offering insurance for general rentals in the future.
Please note you would be notified if you fall into this next category. Most of you do not.
For our entertainment and large order clients we require you to provide an Insurance Certificate. We require the standard industry one million dollars of general liability coverage. The client before rental pickup must provide insurance for equipment against loss and/or liability. A&M DANIEL llc must always be listed as the Certificate Holder and on the Insurance Certificate listed as Loss Payee and Additionally Insured. The insurance coverage must be for the Full Replacement Value of the rental equipment and the Insurance Certificate should list Type of Insurance as Misc. Entertainment Equipment Rented/Leased. Policy Number, effective date and date of expiration is needed on the insurance form.
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Rental Agreement
You can view our rental agreement at any time. You will also view agreement during the checkout process at which time the agreement will be made effective by clicking "submit order".
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Where do you ship?
Currently, we only ship to the United States, including Alaska and Hawaii.
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Where do you ship from and do you offer local pickup?
All orders ship from our New Hampshire offices. We do offer local pickup and return in Manchester, NH at Hunt's Photo and Video, in Nashua, NH at Cameraland. Also at our Amherst, NH location. Our shop location is by appointment only as we are in full production most of the time. Most rental orders placed by Noon EST should be available for pickup the next business day. All local pickups are at no charge.
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Do you charge a deposit?
We do not require a deposit. We take time to verify the identity of our customers and do not feel the practice of taking a deposit would offer much real protection. As with all of our policies, this is subject to change.
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When is my credit card charged?
Your credit card will be authorized for security reasons and to verify availability of funds when you place your reservation. We do not charge your card until day the equipment is released from our shop.Please be advised when using a bank card to order, the authorization may remove these funds from your available balance and appear as a pending charge. This is solely dependent on the policies of your bank. These funds are held by your bank, not by GlassandGear. If you are unsure of how your bank handles debit authorizations please use a credit card as we are not responsible for overdrafts
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What comes with my lens rental?
Lenses include the front and rear cap and a padded case. Many lenses also come with a lens hood. When a hood is included with the lens it will be listed on the product page for that lens.
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What comes with my body rental?
All body rentals come in a case. Also included are one fully charged battery, the battery charger, usb cable. For copyright reasons we are unable to include the software that normally accompanies the cameras. You may need third party software to work with the images.
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What if I damage the equipment?
All equipment is rented in good condition and is to be returned in good condition, less normal wear and tear. If you damage the equipment while it is in your possession please notify us immediately. Our rental agreement states that you are responsible for the repair or replacement cost of any equipment damaged while in your possession. The renter shall pay for any repair work needed for damaged equipment. In the case that the equipment can be repaired you will only be charged for the repair. All said equipment would be repaired at authorized service centers only. If equipment is damaged beyond repair, lost or stolen, renter shall pay full current market replacement list price. You will not receive a refund for any fees paid for a rental due to damage while in your possession. Rental will accrue until damaged or lost equipment is replaced or paid for.
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What if the equipment was damaged during shipping?
This is unlikely as we take the time to package our equipment well. Please inspect the box and gear as soon as you receive it. Inspect the box while the driver is present. If a box shows up damaged, have the driver make a note in their systems, also let us know immediately. Sometimes, due to extremely rough treatment during shipping some sensitive equipment may have issues. It is unusual for this to occur however it occasionally does happen.
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Cancellation
We understand that circumstances may arise which would require you to cancel your order. Whatever it may be, just contact us and we'll take care of it. Please note that there may be a fee associated with your cancellation. This would depend on the need for the particular item rented.
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Can the gear leave the United States?
Our rental agreement does not allow equipment to leave the United States.
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You don't stock the equipment I'd like to rent
If there is a piece of equipment that you'd like to see us carry feel free to email us via our contact form and make a suggestion. Suggestions help us know what products are in demand and we greatly appreciate hearing the needs of our clients.
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